- Proudly based in the United States of America
- Free shipping on orders over $49.
- Trusted by pet parents across the U.S.
Terms & Conditions
Last Updated: September 12, 2026
Welcome to Esta Pets. These Terms & Conditions govern your use of the Esta Pets website, products, services, and any purchases made through our website. By accessing or using https://estapets.com/, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Esta Pets
Esta Pets provides pet products and pet-care related services designed to support the health, comfort, and happiness of pets. Our website offers products for pets, including items for dogs, cats, and other companions, as well as selected pet-care services.
2. Use of Our Website
You agree to use this website only for lawful purposes. You must not:
Use the website for any fraudulent or unlawful activity.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the security, functionality, or operation of the website.
Copy, reproduce, distribute, or exploit website content without written permission.
Use our website to transmit harmful, malicious, or misleading content.
We reserve the right to restrict or terminate access to the website when we believe these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.
However, product colors and appearance may vary depending on your device or display settings. We reserve the right to correct errors, update product information, change prices, or discontinue products at any time without prior notice.
Product availability is subject to change.
4. Orders and Purchases
When you place an order through our website, you are making an offer to purchase the selected products.
Receipt of an order confirmation does not necessarily mean that your order has been accepted. We reserve the right to accept, cancel, or decline an order for reasons including product availability, pricing errors, suspected fraud, or other legitimate business reasons.
If an order is cancelled after payment has been received, any eligible refund will be processed using the applicable payment method.
5. Pricing and Promotions
All prices displayed on the website are subject to change without notice.
Promotional offers, discounts, coupon codes, and special prices may be subject to additional terms and expiration dates. Promotions cannot necessarily be combined unless explicitly stated.
We reserve the right to cancel or modify promotions at any time.
6. Shipping and Delivery
Esta Pets offers shipping within the United States, and free shipping is currently advertised for orders over $49.
Delivery times may vary depending on the destination, shipping method, product availability, carrier delays, weather, holidays, or other circumstances beyond our control.
Once an order has been handed over to the shipping carrier, delays caused by the carrier are outside our direct control.
Customers are responsible for providing accurate shipping and contact information. Esta Pets is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
7. Returns and Refunds
Returns and refunds are subject to our applicable Return & Refund Policy.
Before returning a product, customers should contact Esta Pets for return instructions. Products may be required to meet certain conditions to qualify for a return or refund.
Refund eligibility may depend on the condition of the returned item, the reason for return, and the applicable return period.
Certain products may be non-returnable where permitted by law, including products that are personalized, used, opened, or otherwise unsuitable for resale.
8. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, incomplete, or different from the item you ordered.
We may request photographs or other information to help us investigate the issue and determine the appropriate resolution.
9. Pet Products and Pet Safety
Our products are intended to support pet care, but customers are responsible for selecting products appropriate for their pets.
Always follow the product’s instructions, safety recommendations, size requirements, and intended use.
Pet owners should supervise pets when using toys, accessories, grooming products, carriers, or other pet-related products when appropriate.
Esta Pets is not responsible for injury, damage, or loss resulting from misuse, improper installation, failure to follow instructions, or use of a product in a manner inconsistent with its intended purpose.
Our products and content should not be considered a substitute for professional veterinary advice.
10. Pet-Care Services
Where applicable, Esta Pets may offer pet-related services such as grooming, training, daycare, spa, or other care services.
Specific service appointments, prices, availability, cancellation requirements, and service conditions may be subject to additional terms provided at the time of booking.
Customers are responsible for providing accurate information about their pets, including relevant behavioral, medical, allergy, dietary, or other information that may affect the safe delivery of a service.
11. Intellectual Property
All content on this website, including but not limited to text, photographs, graphics, logos, designs, videos, icons, product descriptions, and other materials, is owned by or licensed to Esta Pets unless otherwise stated.
You may not reproduce, modify, distribute, republish, sell, or commercially exploit our content without prior written permission.
12. User-Submitted Content
If you submit reviews, comments, photographs, testimonials, or other content to Esta Pets, you represent that you have the right to submit that content and that it does not violate the rights of any third party.
By submitting content, you grant Esta Pets permission to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.
13. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience only.
Esta Pets does not control or guarantee the content, availability, security, or practices of third-party websites and is not responsible for any loss or damage resulting from your use of them.
14. Disclaimer
To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” and “as is” basis.
While we make reasonable efforts to maintain accurate and reliable information, we do not guarantee that the website will always be available, error-free, uninterrupted, or completely accurate.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Esta Pets shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, products, services, or inability to use the website.
Nothing in these Terms is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under applicable law.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect information.
By using the website, you acknowledge that you have read and understood our Privacy Policy.
17. Changes to These Terms
Esta Pets reserves the right to update or modify these Terms & Conditions at any time.
Any changes will become effective when the updated terms are posted on this page. Your continued use of the website after changes are posted means that you accept the revised Terms & Conditions.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the State of Texas, USA, without regard to conflict-of-law principles, except where applicable law requires otherwise.
19. Contact Us
For questions regarding these Terms & Conditions, orders, products, or services, please contact us:
Esta Pets
Email: estapets.usa@gmail.com
Phone: +1 945-423-9042
Address: Dallas-Fort Worth, Texas, United States, Plano, TX, United States, Texas
Website: https://estapets.com/