Return & Refund Policy

Last Updated: September 12, 2026

At Esta Pets, we want you and your pets to be happy with your purchase. If you are not completely satisfied with an eligible product, you may request a return or refund subject to the conditions below.

1. Return Period

We accept eligible returns within 30 days of the date you receive your order.

To be eligible for a return, the item must be:

• Unused and in its original condition

• In the original packaging, where applicable

• Complete with all accessories, tags, manuals, and included items

• Accompanied by proof of purchase or order information

Items that do not meet these requirements may not be eligible for a refund or exchange.

2. How to Request a Return

To request a return, please contact us at info@estapets.com and provide:

• Your name

• Order number

• Product name

• Reason for the return

• Photos of the product, if the item is damaged, defective, or incorrect

Please do not send products back before receiving return instructions from Esta Pets.

3. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

• Used pet products that cannot reasonably be resold for health or hygiene reasons

• Personalized or customized products

• Opened consumable products

• Gift cards

• Items marked as final sale

• Products damaged through misuse, neglect, or improper handling

Additional restrictions may apply depending on the product.

4. Damaged, Defective, or Incorrect Products

Please contact us promptly if you receive an item that is:

• Damaged during shipping

• Defective

• Missing parts

• Different from the item you ordered

We may request photographs or other information to verify the issue.

After reviewing the situation, we may offer a replacement, refund, or another appropriate resolution.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method, unless otherwise agreed or required by applicable law.

Refund processing times may vary depending on your payment provider or financial institution.

6. Shipping Costs for Returns

Unless the product was damaged, defective, incorrect, or otherwise eligible for a seller-paid return, the customer may be responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

7. Exchanges

Where available, we may offer an exchange for an eligible product.

If the replacement item is unavailable, we may instead provide a refund or another appropriate resolution.

8. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider, as processing times can vary.

If you have completed these checks and still have not received your refund, contact us at info@estapets.com.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

We may be able to cancel an order if it has not yet been processed or shipped. Once an order has been shipped, it may need to be handled through our standard return process.

10. Refunds for Promotional or Discounted Orders

If a returned item was purchased using a discount, promotion, coupon, or other special offer, the refund amount may be adjusted according to the terms of that promotion.

Promotional items or free gifts may also need to be returned where applicable.

11. Product Safety

For pet safety reasons, we may refuse returns of certain used products where accepting the item back could create health, hygiene, or safety concerns.

Customers should stop using any product that appears defective or unsafe and contact Esta Pets promptly.

12. Fraud and Abuse

Esta Pets reserves the right to refuse returns or refunds where there is evidence of fraud, abuse of the return policy, repeated unreasonable returns, or other misuse of our policies.

This does not affect any rights you may have under applicable consumer-protection laws.

13. Consumer Rights

This Return & Refund Policy is intended to supplement, not limit, any mandatory rights you may have under applicable federal, state, or local consumer-protection laws.

Where applicable law provides greater rights than those described in this policy, the applicable law will apply.

14. Changes to This Policy

Esta Pets may update this Return & Refund Policy from time to time.

Any changes will be posted on this page along with an updated Last Updated date.

15. Contact Us

For return, exchange, or refund questions, please contact:

Esta Pets
Email: estapets.usa@gmail.com
Phone: +1 945-423-9042
Address: Dallas-Fort Worth, Texas, United States, Plano, TX, United States, Texas

Website: https://estapets.com/